1. What are Cookies?

A cookie is a text file that a web server may save on your computer’s hard drive to store some type of information about you as a user. Cookies are used for various purposes, such as storing data for future visits, to recognise users and avoid asking for re-authentication, to know which websites you visit, or to save your preferences in customisable areas, etc. Cookies are normally used by websites to obtain statistical information about their web pages and to analyse the behaviour of their customers/users.

Cookies used for any of the following purposes are exempt from compliance with the obligations set out in Article 22.2 of the Spanish Law on Information Society Services (LSSI):

  • To only allow communication between the user's computer and the network.
  • To strictly provide a service expressly requested by the user.

Thus, the exceptions to this rule include cookies used for the following purposes:

  • “User input” cookies.
  • User authentication or identification cookies (session only). 
  • User security cookies.
  • Media player session cookies. 
  • Load balancing session cookies. 
  • User interface customisation cookies. 
  • Certain plug-in cookies to exchange social content.

The specific uses that we make of these technologies are described below:

2. Types of cookies

Cookies can be categorised based on the following criteria:

Depending on who installs the cookie, they can be: 

First-party cookies: Those sent to the user’s computer from a machine or domain managed by the publisher, from which the service requested by the user is provided.

Third-party cookies: Those sent to the user’s computer either from a machine or domain managed by us or a third party. However, the information collected by the cookies is managed by a third party which is not the owner of the website.

Depending on their storage period, cookies may be:

Session cookies: Those that last as long as the user is browsing the website and are deleted when browsing has finished.

Persistent cookies: Those that remain stored on the user’s computer for longer, thus facilitating the control of the chosen preferences without having to repeat certain parameters each time the website is visited.

Depending on their purpose, cookies may be:

Technical cookies: Technical cookies are those considered essential and strictly necessary for a website to operate correctly and to be able to use the different options and services that it offers. E.g. Session maintenance, enabling the use of security elements, content sharing with social networks, etc.

Personalisation cookies: These allow the user to choose or personalise such website characteristics as language, regional configuration or browser type.

Analytical cookies: These are used by web portals to create browsing profiles and be able to know user preferences in order to improve the products and services on offer. They make it possible to control the geographical areas of most interest to a user, the most popular website information, etc.

Advertising / publicity cookies: These store information about user behaviour, obtained through continued observation of their browsing habits, thus allowing them to develop a specific profile to show relevant advertising.

3. Cookies used on our website

www.atlantialoe.com uses the following types of cookies: 

Technical cookies

These enable the user to browse the website and use such features as the shopping cart.

Personalisation cookies

These allow us to know the user’s preferences: language, products visited, etc. 

Analytics cookies

We use Google Analytics cookies to quantify the number of visitors to our website.  These cookies allow us to measure and analyse the way users browse the website. This information allows PRODUCTOS NATURALES DE CANARIAS, S.L. to continuously improve its services and the experience of the website’s users.  For further information, please visit the Google Analytics privacy page:  https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage.

Advertising cookies and behavioural advertising cookies

These cookies are used to show relevant ads to users based on how they use our website. They also limit the number of times each user sees an ad and help PRODUCTOS NATURALES DE CANARIAS, S.L. measure the efficacy of its advertising campaigns.  By browsing the website, the user accepts that we may install such cookies on their device and make enquiries when they visit the PRODUCTOS NATURALES DE CANARIAS, S.L. website in the future. 

Cookies installed on our web domain: 

Cookie name Purpose First-/third-party Duration When is it installed?
PHPSESSID Technical First-party Session When accessing the website
_fbp Facebook cookie to customise advertising shown to the user Third-party 6 months When accessing the website
cp-popup-last-displayed Technical First-party 1 year When accessing the website
gwcc Google Analytics Cookie that identifies if a person comes from a Google AdWords ad, in which case it registers a contact request via telephone as a conversion Third-party 3 months When accessing the website
cp-popup-2 Advertising cookie to identify and customise pop-up ads. Third-party 1 day When accessing the website
_ga GOOGLE Analytics analytical cookie used to distinguish users Third-party Persistent 2 years When accessing the website
_gali GOOGLE analytical cookie used to know which weblinks have been visited on the website Third-party 1 minute When accessing the website
_gid GOOGLE Analytics analytical cookie used to distinguish users Third-party Persistent 24 hours When accessing the website
_gat GOOGLE Analytics analytical cookie used to limit the percentage of requests Third-party 1 minute When accessing the website

Like most websites, this site includes features provided by third parties.

Ours is a living website and may include new designs or services from third parties. This may occasionally change cookie settings, causing the appearance of cookies which are not listed in detail in this policy.

The third-party cookies installed by third-party domains on our website are as follows:

Owner Name When is it installed? Description Duration More information
google.com/es NID When browsing the website SMaps service provided by Google. Google Maps cookies register the origin of the user and allow us to count the number of times a user visits the website. These are technical and personalisation cookies. Depends on Google’s policies Click here
Prestashop PrestaShop-c3a964469c793d1f9869f977e378db3e PrestaShop-d236f99e0c6efa348da466fb0e56fff2 PrestaShop-df1e7554eead7b0dc09f9ae3d57b7cb3 When browsing the website Functional cookies necessary for the PrestaShop shopping portal to function correctly Depends on Google’s policies Click here
google.com/es 1P_JAR APISID NID HSID SAPISID SID SIDCC SSID ULE DV CONSENT __utma When browsing the website Cookies stored on the user’s computer in order to stay connected to their Google account when visiting its services again. Google will make use of these cookies to improve your experience while you are logged-in and using add-ons on other websites such as ours. The purposes of cookies are varied: to manage preferences, analyse user behaviour, security, user identification, etc. The duration depends on the type of cookie installed: From 10 minutes to 20 years Google cookies are beyond our control. To view Google’s cookie policy Click here
google.com/es __utma When browsing the website From Google Analytics, used to distinguish the user’s session. 2 years Click here
google.com/es __utmbta When browsing the website Google Analytics cookie used to determine new sessions and/or visits 30 minutes Click here
google.com/es __utmc When browsing the website Google Analytics cookie used to indicate whether the session is open or closed. No longer used. While signed in Click here
google.com/es __utmz When browsing the website Google Analytics cookie used to calculate traffic coming from search engines (organic and PPC), display advertising campaigns, and browsing within the same website (internal links) 6 months Click here
google.com/es __utmv When browsing the website Google Analytics cookie used to store data obtained through registering, to be able to subsequently divide them according to demography.
 2 years Click here
Facebook When browsing the website y se usa el plug-in social Social network plug-in that allows the user to share content on Facebook Depends on social network Click here
Twitter When browsing the website and using the social plug-in Social network plug-in that allows the user to share content on Twitter Depends on social network Click here
Youtube When browsing the website and using the social plug-in Social network plug-in that allows the user to share videos. Depends on social network Click here
Vimeo Cuando se navega por la web y se usa el plug-in social Social network plug-in that allows the user to share videos. Depends on social network Click here

Our website does not control cookies used by third parties. For more information about cookies on social networks or other external websites, we recommend you review their own cookies policies.

4. Informing and obtaining consent for installation

www.atlantialoe.com will make every effort to establish appropriate mechanisms to obtain the consent of the User for the installation of the required cookies. When a user accesses our website, a pop-up appears informing them of the presence of cookies and that if they continue to browse our website, they consent to their installation. 

5. How can I prevent the installation of cookies?

The user can configure their browser to accept or deny the cookies they receive, or for the browser to warn them when a server wants to save a cookie. If certain technical cookies are disabled, the correct function of some of the website’s features cannot be guaranteed. 

The user may opt out of the storage of Google Analytics "analytical and advertising” cookies on their computer by using the exclusion systems provided by Google Analytics.

Below are some examples of how to disable cookies:

a) By configuring the browser itself:

Internet Explorer: http://windows.microsoft.com/es-es/windows-vista/block-or-allow-cookies

Firefox: https://support.mozilla.org/es/kb/habilitar-y-deshabilitar-cookies-que-los-sitios-web

Safari:  http://support.apple.com/kb/HT1677?viewlocale=es_ES. 

Chrome: https://support.google.com/accounts/answer/61416?hl=es.

Opera: http://help.opera.com/Windows/11.50/es-ES/cookies.html

For further information, please visit the Spanish Data Protection Agency website, which helps with privacy settings on social networks, browsers and mobile operating systems. More information. 

b) By using third-party tools:

There are third-party tools available on-line that allow users to detect cookies on each website they visit and manage their deactivation, for example:

http://www.ghostery.com

http://www.youronlinechoices.com/es/

In any case, the user can allow or block cookies, as well as delete their browsing data (including cookies) from the browser they are using. Please see the options and instructions provided by your browser to do so.  Please note, if you accept third-party cookies, you must delete them from your browsing options.

6. Links to other websites

If you choose to leave our website through links to other websites which are external to our company, we are not responsible for the privacy policy of these websites nor for the cookies that they may store on your computer.

7. How do we collect and use IP addresses?

Web servers can automatically detect the IP addresses and domain names of users.

An IP address is a number which is automatically assigned to a computer when it connects to the Internet. This information allows the subsequent processing of data in order to know if consent has been given for the installation of cookies, to make measurements solely for statistical purposes which let us know the number of visits made to the website, the order of visits, the access point, etc.

8. International Data Transfer

As the cookies installed on our web domain are installed on our server, the collected data are not subject to international data transfers.

Third-party cookies installed on our website by third-party domains may be subject to international data transfer. For further information about the possible international data transfers that these cookies may be subject to, we recommend clicking on the ‘more information’ section of the cookie(s) you wish to check.

The data collected by Google Analytics cookies may be subject to international data transfer, as they are processed by Google. As described in its Privacy Shield certification, Google complies with the EU - USA and Switzerland - USA Privacy Shield frameworks. This includes both Google LLC and its fully owned American subsidiary companies, which have certified their adherence to the Privacy Shield principles. 

9. Updating our cookie policy

This policy is reviewed periodically to ensure that it is up to date and is therefore subject to changes. We recommend that you visit the website regularly to keep informed of any updates.