PRIVACY POLICY

1. BASIC DATA PROTECTION INFORMATION

Responsible party

PRODUCTOS NATURALES DE CANARIAS, S.L.

Calle Laura Gröte de la puerta, 16 - Nave 5

38110 - El Mayorazgo - S/C de Tenerife.

PurposeHandling different types of requests submitted by the User.
LegitimacyConsent of the interested party
Addressees Other entities or companies collaborating with PRODUCTOS NATURALES DE CANARIAS, S.L.
RightsAccess, rectify, and delete the data, as well as other rights, as explained in the Additional Information section
Additional informationSee Additional and Detailed Information on Data Protection.

2. ADDITIONAL DATA PROTECTION INFORMATION

Through the following privacy policy, PRODUCTOS NATURALES DE CANARIAS, S.L. informs users of the following points:

This Data Protection Policy regulates the personal data processing provided by the User through the website that PRODUCTOS NATURALES DE CANARIAS, S.L. makes available to Internet users. This Policy forms an integral part of the legal notice accessible at all times from the website. PRODUCTOS NATURALES DE CANARIAS, S.L. is committed to complying with the legislation in force on the processing of personal data (hereinafter LOPD; Organic Law on Data Protection) or any legislation that may replace it in the future.

A) Who is Data Controller for user's data?

PRODUCTOS NATURALES DE CANARIAS, S.L. informs the user that the data provided through the contact form, through the sending of e-mails, subscription to the newsletter, commenting on the blog, and the registration form when creating an account to make an online purchase, shall be included in the systems owned by PRODUCTOS NATURALES DE CANARIAS, S.L. with registered address at Calle Laura Gröte de la puerta, 16 - Nave 5 38110 - El Mayorazgo - S/C de Tenerife.

Telephone number: 922253986

E-mail address: info@atlantialoe.com

B) When do we collect data from users?

  • B.1) When completing the contact form available on the website: In which the user includes their contact data. Fields marked with an asterisk are mandatory.
  • B.2) When signing up for the online newsletter: In which the user includes their email address in order to receive our notices and newsletters. Fields marked with an asterisk are mandatory.
  • B.3) When commenting on the blog: In order to comment, users must provide their name and e-mail address.
  • B.4) When creating an account: In which the user provides their personal data. Fields marked with an asterisk are mandatory.
  • B.5) When using our platform: We collect data from our users when they use our platform by means of proprietary and third-party cookies. If you would like to know more, please consult our cookie policy.
  • B.6) When making purchases through our website: We collect data from users when they make a purchase.

C) For what purpose do we process users' personal data?

The data provided shall be used to address the different requests made by our users.

The data shall also be used for statistical studies and profile analysis in order to provide a better service to users.

The user is informed that their data shall be transferred to the collaborating entities when necessary to provide the selected services.

From time to time, PRODUCTOS NATURALES DE CANARIAS, S.L. may use your personal data to send you e-mail notifications. Such notifications shall be made to inform you of changes in our services or products.

D) Do we use the data to send communications from PRODUCTOS NATURALES DE CANARIAS, S.L.?

If the owner of the data, by checking the corresponding check box, has given their consent for PRODUCTOS NATURALES DE CANARIAS, S.L. to send information, their data shall be used for the electronic delivery of information and communications.

Consent for the delivery of such communications may be revoked at any time in each of the communications received through the mechanism provided for that purpose.

E) How long will we keep user data?

The personal data provided shall be kept for the time necessary to comply with the user's request or until the user requests their erasure. In the case of purchases, the data retention period shall be the one legally established for each case.

In general, the data shall be kept for the duration of the statutory limitation period.

F) What is the legal standing for the processing of users' personal data?

The legal basis for the processing of personal data is the legitimacy by consent of the User.

G) To whom will your data be communicated?

In those cases in which the request made by the user so justifies, PRODUCTOS NATURALES DE CANARIAS, S.L. may make personal information available to third-parties for the purpose of processing the service.

H) What rights does a user have?

Users have the right to obtain information on the personal data processed by PRODUCTOS NATURALES DE CANARIAS, S.L. concerning them, as well as access to their personal data, to request the rectification of the data when inaccurate or incomplete or, where applicable, to request their erasure when, among other reasons, the data are no longer necessary for the purposes for which they were collected.

In addition, in certain circumstances, the user may request that PRODUCTOS NATURALES DE CANARIAS, S.L. restrict the processing of the data, in which case the data shall only be kept for the purpose of exercising or defending claims.

In certain circumstances and depending on their particular situation, the User may even object to the processing of their data. PRODUCTOS NATURALES DE CANARIAS, S.L. shall cease processing of personal data, except for compelling legitimate reasons, or the exercise or defense of any claims.

PRODUCTOS NATURALES DE CANARIAS, S.L. informs that you may exercise these rights and those recognized by the applicable data protection legislation currently in force, identifying yourself in the legally established terms (by means of a copy of your National Identity Document or other identifying document), indicating the specific right you wish to exercise and the address or contact details for notification purposes at the following address: PRODUCTOS NATURALES DE CANARIAS, S.L. Calle Laura Gröte de la puerta, 16 - Nave 5 - 38110 - El Mayorazgo - S/C de Tenerife or in the following e-mail address: info@atlantialoe.com

I) Instructions for completing the various forms or sections. Minimum age

All fields marked with an (*) are mandatory. We will not be able to process your request if you do not complete them in full. The forms may only be filled in by persons over 14 years of age, as children under 14 years of age cannot provide their data without the consent of their parents or guardians. Only those over the age of 14 may make requests. The User certifies that they are over fourteen years of age and ensures that all data provided by them to PRODUCTOS NATURALES DE CANARIAS, S.L. is authentic and up to date, and that they will be solely responsible for any false or inaccurate statements made.

J) Confidentiality of data and security measures

PRODUCTOS NATURALES DE CANARIAS, S.L. guarantees the adoption of the appropriate measures to ensure the confidential processing of such data established in the LOPD, or any law replacing it in the future, especially guaranteeing the confidentiality of the data.

K) Accounts, passwords, and security

There are several sections in which it is necessary to register as a user. Creating an account is therefore essential. It is the user's responsibility to maintain the confidentiality of their account information, including their password, and any and all activities that occur under their account. The user is obliged to inform PRODUCTOS NATURALES DE CANARIAS, S.L. immediately in the event of illegitimate use of their account or password, or in the event of any security problem.

L) Links to other websites

If you choose to leave our Website through links to other websites not belonging to our entity, PRODUCTOS NATURALES DE CANARIAS, S.L. shall not be responsible for the privacy policies of such websites or the cookies that they may store on the user's computer.

COOKIES POLICY

What are Cookies?

A cookie is a text file that a web server may store on your computer's hard drive to store some information about you as a user. Cookies are used for various purposes such as storing data for future visits, to recognize the user and avoid re-authentication, to know which websites you visit, or to save your preferences in customizable areas...). Websites typically use cookies to obtain statistical information about their web pages, and to analyze the behavior of their customers/users.

Types of cookies

Cookies can be sorted according to the following criteria:

According to who installs the cookie, cookies may be:

  • Own cookies: Those which are sent to the user's computer from a machine or domain managed by the publisher and from which the service requested by the user is provided.
  • Third-party cookies: Those which are sent to the user's computer either from a machine or domain managed by us or a third-party; however, the information collected is managed by a third party other than the owner of the site,

According to their period of storage, cookies may be:

  • Session cookies: Those which last for the amount of time in which the user is browsing the Website, and are deleted when browsing has finished.
  • Persistent cookies: These remain stored on the user's computer for a longer time, allowing for the control of chosen preferences without having to repeat certain criteria upon each visit to the website.

According to their purpose, cookies may be:

  • Technical cookies: Technical cookies are those considered essential and strictly necessary for the correct operation of the website and the use of the different options and services which it offers. For example, those of session maintenance, those that allow for the use of security elements or content sharing with social networks, etc.
  • Personalization cookies: These allow the user to choose or personalize characteristics of the website such as language, regional configuration, or browser type.
  • Analytical cookies: These are used by Web portals to create browsing profiles and to know user's preferences, with the purpose of improving the offering of products and services. They make it possible to control the geographical areas that a user is most interested in, the most popular information on the website, etc.
  • Advertising cookies: They enable the management of advertising spaces based on specific criteria. For example, access frequency, edited content, etc. Advertising cookies, by managing advertising, enable the storage of behavioral information by observing habits, studying accesses, and creating a user preference profile, in order to offer advertising related to the user's profile interests.

Cookies used on our Website

atlantialoe.com uses the following types of cookies in our site:

Technical Cookies

They enable the user to browse the Web and use features such as the shopping cart.

Personalization Cookies

These allow us to know the user's preferences: language, products visited...

Analytics Cookies

We use Google Analytics and Smartlook cookies to quantify the number of users that visit our Website. These cookies allow the measurement and analysis of the way in which the users browse our website. This information allows PRODUCTOS NATURALES DE CANARIAS, S.L. to continuously improve its services and the experience of the website's users. To obtain more information, please consult Google Analytics' privacy page: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage.

Advertising Cookies and Behavioral Advertising Cookies

These cookies are used to display ads relevant to users depending on their use of our website. In addition, they limit the number of times each user views an ad and help PRODUCTOS NATURALES DE CANARIAS, S.L. measure the effectiveness of its advertising campaigns. By browsing the Website, the user accepts that we may install such cookies on their device and make inquiries when the user visits the PRODUCTOS NATURALES DE CANARIAS, S.L. Website in the future.

Cookies installed on our Website:

Name of the cookiePurposeOur own/third-parties'DurationWhen is it installed?
Session CookieTechnicalOwnSessionWhen accessing the Website
_gaGOOGLE Analytics Analytical Cookie used to distinguish usersThird-party

Persistent

2 years

When accessing the Website
_gidGOOGLE Analytics Analytical Cookie used to distinguish usersThird-party

Persistent

24 hours

When accessing the Website
_gatGOOGLE Analytics Analytical Cookie used to limit the percentage of requestsThird-party1 minuteWhen accessing the Website

This Website, like most websites, includes features provided by third-parties.

Our Website is a living website and may include new designs or services from third-parties. This may occasionally modify cookie settings, causing cookies that are not listed in detail in this policy to be made available.

The third-party cookies used on our website installed by third-party domains are as follows:

OwnerNameWhen is it installed?DescriptionDurationMore information
google.com/es

NID

CONSENT

When browsing the webCookies stored on the user's computer to help them stay connected to their Google Account when they visit its services again. While you are logged in and using add-ons on other websites like ours, Google will use these cookies to improve your experience. The purposes of cookies are varied: Management of preferences, analysis of user behavior, security, user identification...The duration depends on the type of cookie installed: From 10 minutes to 20 yearsGoogle cookies are beyond our control. To learn more about Google's cookie policy, click here
zopim.com__cfduidWhen accessing the website and using the chatZopim Chat Tool CookiesVariable duration, they range from session cookies to permanent cookiesClick here
doubleclick.netIDEThe cookie is sent to the browser after any printing, clicking, or other web activitiesCookies used to target advertising based on content that is relevant to a user, improve campaign performance reports, and avoid displaying ads that the user has already seen.From 72 hours to 623 daysClick here
FacebookWhen browsing the web and using the social plug-inSocial network plug-in that enables the user to share content on FacebookDepends on the social networkClick here
TwitterWhen browsing the web and using the social plug-inSocial network plug-in that enables the user to share content on TwitterDepends on the social networkClick here
YouTubeWhen browsing the web and using the social plug-inSocial network plug-in that enables the user to share videosDepends on the social networkClick here

Our website does not control cookies used by third-parties. For more information about cookies on social networks or other outside websites, we advise you to review their own cookie policies.

Inform and obtain consent for installation

atlantialoe.com shall make every effort to establish appropriate mechanisms to obtain the consent of the User for the installation of cookies. When a user accesses our website, a pop-up message appears informing them of the existence of cookies and that if they continue to browse our website, they give their consent to the installation of cookies.

How can I prevent the installation of cookies?

The user can configure their browser to accept or not the cookies they receive or for the browser to warn them when a server wants to save a cookie. If some technical cookies are disabled, correct function of some of the website's features cannot be guaranteed.

The user may opt out of the storage of Google Analytics' analytics and advertising cookies by using the exclusion systems provided by Google Analytics

Here are some examples of how to disable cookies:

A) By configuring the browser itself:

For further information, please visit the Spanish Data Protection Agency's website, which helps to configure privacy on social networks, browsers and mobile operating systems. More information.

B) By using third-party tools:

There are third-party tools, available online, that allow users to detect cookies on each website they visit and manage their deactivation, for example:

Links to other websites

If you choose to leave our Website through links to other websites outside our company, we are not responsible for the privacy policies of such websites or the cookies they may store on your computer.

How do we collect and use IP addresses?

Web servers shall be able to automatically detect the IP address and domain name used by users.

An IP address is a number automatically assigned to a computer when it is connected to the Internet. This information allows the subsequent processing of the data in order to know if you have given your consent for the installation of cookies, make measurements strictly for statistical purposes that allow us to know the number of visits made to the Website, the order of visits, the access point, etc.

Updating our cookie policy

This policy is reviewed periodically to ensure that it is in effect and may therefore be amended. We recommend that you visit our website regularly to be informed of any updates.

Date: 05/24/18

Version: V.1.0