FREQUENTLY ASKED QUESTIONS
ABOUT OUR ALOE VERA
Aloe vera is one of the most complete plants in nature due to its high concentration of beneficial nutrients for the skin and the body. Its pulp contains more than 200 active components (vitamins, minerals, amino acids, enzymes and antioxidants) that give it regenerating and soothing properties. Since ancient times, civilizations such as the Egyptians and the Romans have used it for skin care, healing and general well-being. Among the more than 360 species of aloe, the most valued in cosmetics is Aloe Barbadensis Miller, from which we obtain our pure, stabilized juice. cold to preserve all its active ingredients intact.
Aloe vera Canariensis, grown in the Canary Islands, stands out for its purity and high concentration of active ingredients thanks to a unique environment:
-Trade winds that provide natural humidity and thermal stability.
-Volcanic soils rich in minerals, which favor the absorption of nutrients.
-Sun throughout the year, essential for an intense synthesis of vitamins, polysaccharides and antioxidants. These conditions create a more resistant, hydrated and bioactive aloe, with a gel rich in acemannan and with superior regenerating and soothing properties. Unlike aloes grown in very humid tropical areas or arid areas with artificial irrigation, Canarian Aloe vera grows in an ideal and natural environment, which results in a more concentrated, pure and effective product.
Most Aloe vera cosmetics on the market use freeze-dried or concentrated aloe powder (200:1). These industrial processes, although they facilitate transportation and storage, cause a significant loss of active ingredients and alter the natural structure of the gel, thus reducing its effectiveness and denaturing part of its compounds. At Atlantia, on the other hand, we make all our products from pure 100% natural Canary Aloe vera juice, coming directly from the plant and cold stabilized. This method allows the bioactive components (vitamins, minerals, enzymes and polysaccharides such as acemannan) to be kept intact, thus ensuring a regenerating, soothing and moisturizing action with clinically proven results.
The key is to read the list of ingredients (INCI) of the product: If a cosmetic is made with pure Aloe vera juice, the name Aloe Barbadensis Leaf Juice must appear at the top of the INCI. This indicates that cold-stabilized fresh juice is one of the main ingredients in the formula. However, when the product is made from a freeze-dried powder or concentrate, it is usually listed on the INCI as Aloe Barbadensis Leaf Juice Powder or Aloe Barbadensis Leaf Juice Extract as reconstituted concentrates, which generally appear lower on the list. At Atlantia, all our products are made exclusively with pure cold-stabilized Canarian Aloe vera juice, never with powders or concentrates, which guarantees a maximum concentration of active ingredients and real effectiveness.
ABOUT THE PRODUCTS
Yes. Our formulas are designed for sensitive, normal, dry or combination skin. Furthermore, They do not contain parabens.
No. Atlantia strictly complies with European regulations that prohibit any animal testing on cosmetic products or their ingredients. This legislation (EC Regulation 1223/2009) has been in force throughout the European Union since 2013. Therefore, being manufactured entirely in Europe, all our products are cruelty-free by law.
Most of our products are vegan, that is, they do not contain any ingredients of animal origin. To check this, you can check the list of ingredients (INCI) available on each product sheet on our website.
Yes. All our formulas have undergone dermatological tests in specialized laboratories, which ensures their tolerance even on sensitive skin.
Our products have the ROPE CRAE Canary Aloe Vera seal, in addition to international quality and sustainability certifications:
- ISO 16128: naturalness of ingredients.
- ISO 14001: environmental management.
- ISO 9001: quality management.
Yes, they are suitable for most skin types. However, we recommend always consulting your doctor before incorporating new products during pregnancy or breastfeeding.
Store products in a cool, dry place protected from direct light. Avoid heat and humidity. In the case of Bialoe drinking juice, once opened it should be kept in the refrigerator.
Immediately contact our team at info@atlantialoe.com. Additionally, if you have a known sensitivity to any ingredient, we recommend that you review the list beforehand. INCI available on each technical sheet or on the product labeling.
Yes, we offer a wide selection of products ideal for sensitive skin. Even so, we recommend performing a prior test on the inside of the arm and waiting 24 hours before regular application.
At Atlantia we are committed to sustainable, recyclable packaging designed to generate the lowest possible impact. We use FSC and PEFC certified cardboard, from responsibly managed forests, and we incorporate cardboard made from sugar cane, a material aligned with the principles of the circular economy. We also use glass, aluminum, wood and recycled plastics. More than 90% of our packaging is manufactured in Europe, reducing transport emissions and ensuring greater traceability. All our materials are certified and recyclable, combining quality, safety and protection of ecosystems.
The batch number and expiration date (EXP) are printed on the packaging or carton of each product.
The icon of a small open jar accompanied by a number (for example, 12M) represents Period After Opening (PAO). This symbol indicates the time during which the product retains all its properties and can be used safely after opening. In the example, a period of 12 months is indicated.
Cosmetics generally show the PAO (period after opening). Only in specific cases – such as Bialoe drinkable juice – is a specific expiration date indicated, since it is a product for food use.
ABOUT ATLANTIA
Our headquarters are located in Tenerife, Canary Islands (Spain).
Address: Calle Laura Gröte de la Puerta, 16, Nave, 2, 38110 Santa Cruz de Tenerife
At Atlantia we work every day to reduce our environmental impact and promote a more responsible and conscious business model. Our commitment to sustainability begins with the cultivation of Aloe vera itself, which we carry out in a way that is respectful of the environment, ensuring that the plant retains all its properties without compromising local biodiversity. In addition, we pay special attention to packaging: we use recyclable materials, with FSC certification, and we prioritize production in Europe, which allows us to reduce the carbon footprint linked to transport. Currently, more than 90% of our packaging comes from European manufacturers. This constant effort is supported by the international ISO 14001:2015 certification, which accredits our environmental management and reinforces our vocation for continuous improvement in all processes. Ultimately, sustainability for Atlantia means taking care of people and the planet, guaranteeing responsible products at every stage: from cultivation until they reach the hands of our customers.
We have the EFR (Family Responsible Company) certification, a recognition granted to organizations that promote and respect the balance between the professional and personal lives of their employees. This seal, promoted by the MásFamilia Foundation with the support of the UN and other international organizations, is based on management standards inspired by the ISO. Although it is especially recognized in Spain and Spanish-speaking countries, its prestige is expanding internationally.
If you are interested in distributing our products, write to us at info@atlantialoe.com.
We do not manufacture for third parties or work with private labels, as we focus exclusively on the development and marketing of our own line of products.
You can find Atlantia products in our official online store (atlantialoe.com), in our airport corners in the Canary Islands (Tenerife, Gran Canaria, Lanzarote and Fuerteventura), as well as in pharmacies, parapharmacies, in El Corte Inglés parapharmacies and in other authorized points of sale throughout Spain.
ACCOUNT, ORDERS, SHIPPING AND DELIVERIES
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay and Shop Pay.
All payments are made in euros (€).
Yes, we ship to all countries in the European Union and other international destinations. Orders destined for the Canary Islands are sent from our warehouse in Tenerife, while orders to the Peninsula, the rest of Europe and other countries are managed from our warehouses in Madrid and Barcelona.
Spain: Delivery time: 3 working days
European Union: Delivery time: 5-7 working days.
International Delivery time: 10 business days
Yes. We accept returns within 14 calendar days of receipt, as long as the product has not been opened or used.
Contact our customer service (info@atlantialoe.com) as soon as possible, indicating the order number and attaching a photo of the product received. We will proceed to send a new product or make the corresponding refund.
Yes, as long as the order has not been shipped. In that case, you should contact customer service as soon as possible (info@atlantialoe.com)
Yes. By registering in our newsletter you will receive a 15% discount on your first order, plus priority access to our promotions.
Enter the code in the “Promotional Code / Coupon” field during the checkout process. The discount will be automatically applied to the cart.
The transportation costs will be the above depending on the destination. The amounts do not include possible additional expenses for customs, taxes, etc. These expenses will be paid by the client at the time of receipt of the merchandise. All orders are shipped the next day and once the transaction has been confirmed, except Saturdays and Sundays. If it is a holiday, it will take place on the first following business day. The purchase prices in force at the time the order is placed are those that appear on the screen. Prices will be indicated in Euro, with taxes included. In general, any tax, fee, tribute, customs clearance and brokerage that accrues as a result of the purchase and sale of products, as well as any other expenses derived from the same, will be for the account and expense of the User/Buyer. Spain: Delivery time: 3 business days European Union: Delivery time: 5-7 business days International: Delivery time: 10 business days
No. Orders destined for the Canary Islands are managed from our warehouse in Tenerife. However, orders destined for the rest of Spain and international destinations are sent from our warehouses in Madrid and Barcelona, which guarantees a more agile and efficient delivery.
Haven't found what you're looking for?
If you have not located the answer to your question, you can write to us at info@atlantialoe.com or send us a message on Instagram at @atlantialoe. We will respond to you within a maximum period of 48 hours. During holiday periods, our response time may be extended up to 72 hours
