1. Company identification

These Terms and Conditions regulate sales made through the website www.atlantialoe.com, owned by Productos Naturales de Canarias S.L., with registered office at Calle Laura Grote de la Puerta 16-18, Polígono Industrial El
Mayorazgo, 38110 Santa Cruz de Tenerife, Spain, registered in the Commercial Registry of Santa Cruz de Tenerife, NIF B- 38662706, and with the contact email address info@atlantialoe.com.

2. Object:

These Conditions regulate the purchase of Atlantia brand products made by consumers and users through the official online store. www.atlantialoe.com.

3. Conditions of sale

The customer declares that he or she is purchasing one or more products for personal use and not for professional or resale purposes. You also certify that you are of legal age and have full legal capacity to place an order on the website. If you are a minor, you must have the consent of your legal representative. Atlantia is not responsible for purchases made by minors without authorization.

4. Order process

 4.1 Process stages

The order process is subject to compliance with the procedure established by Atlantia, which consists of a series of successive steps that the customer must follow to validate their purchase. To place an order on www.atlantialoe.com, the customer must:
1. Add the selected products to the cart in the desired quantities.
2. Enter your email address and, if desired, create an account
customer or subscribe to the newsletter.
3. Fill in complete and accurate shipping information.
4. Select the available payment method.
5. Verify all data before clicking on “Confirm order”,
checking the details and total price to correct possible errors.
6. Click on “Confirm”, which begins the secure payment process and
formalize the order.
Any confirmed order is considered a binding contract of sale between Atlantia and the customer.
The customer will receive an order confirmation email.
Invoices will be issued automatically when the package is shipped. In the event that the invoice does not arrive, the client can request it by writing to info@atlantialoe.com.

5. Prices and taxes

All prices are expressed in euros (€).

• For orders destined for European Union countries, prices include the corresponding VAT.
• For orders destined for third countries not belonging to the European Union, prices do not include VAT. In these cases, any possible customs expenses, tariffs or taxes derived from the import will be borne entirely by the client.

Prices may change without prior notice; However, confirmed orders will retain the price in effect at the time of purchase.

Shipping costs

Spain: 5 euros

Europe: 12 euros (Belgium, Czech Republic, Cyprus, Croatia, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Portugal, Romania, Slovakia, Slovenia, Sweden, Vatican City and Monaco).

UK: 15 euros

Switzerland, Gibraltar, Iceland and Norway: 32 euros

Canada and other countries: 45 euros

6. Delivery

6.1. Shipping Notice

Once the ordered products have been shipped, Atlantia will inform the
client by email.
If you do not receive the shipping confirmation email, it is recommended to check your spam folder and, if it does not appear, contact customer service at info@atlantialoe.com.

6.2. Order Tracking

The customer will be able to track their order by logging into their customer account, if available.
of one.

6.3. Delivery address

Delivery will be made to the address indicated by the customer during the order process.
It may be your home, that of another designated natural person, or a collection point.
available. Atlantia cannot be held responsible in the event of loss or theft of the product once delivered to the indicated address.

6.4. Incoterms and tariffs

For shipments destined for countries not belonging to the European Union, the applicable Incoterm will be DAP (Delivered At Place).

This implies that Atlantia is responsible for shipping the order to the destination country, while the client will be responsible for paying any possible customs expenses, tariffs, taxes or other charges derived from the import, in accordance with the regulations in force in the destination country.

Atlantia is not responsible for any possible delays caused by customs procedures or any additional costs that may arise from them.

6.5. Delivery times

The delivery times indicated on the website are indicative and correspond to the
average preparation and transportation times:
Spain (Peninsula, Balearic Islands and Canary Islands): 24–72 business hours.
Europe and UK: 3–7 business days.
International: variable depending on destination and carrier.
Atlantia is not responsible for delivery delays due to reasons beyond its control or force majeure.
In case of pre-orders or special releases, shipping times may be longer than usual.

6.6. Data accuracy

The customer must ensure that he has provided accurate and complete information regarding the delivery address (street number, building, staircase, zip code, name on the doorbell, etc.). Atlantia is not responsible for incidents arising from incomplete or erroneous data.

6.7. Verification upon delivery

The customer must check, in the presence of the carrier, the condition of the package
received.
In case of visible damage or missing items, you must leave a written record on the delivery note or delivery receipt and, if applicable, reject the order.
Likewise, you must notify Atlantia of the incident within 3 calendar days of receipt, writing to info@atlantialoe.com and attaching photos or evidence.

7. Payment methods

Atlantia accepts the following payment methods: Credit and debit cards: Visa, Mastercard and American Express. Digital payment platforms: PayPal, Apple Pay, Google Pay and Shop Pay. Atlantia Gift Card (E-Gift Card): redeemable in whole or in part during the purchase process.
All payments are processed through certified secure gateways with SSL encryption.
In case of error or inability to complete the payment, the order will be automatically canceled.

7.1. Atlantia Gift Card:

Atlantia offers exclusively redeemable digital gift cards (E-Gift Cards)
at www.atlantialoe.com. They are used by entering the gift card code during the purchase process
If the amount of the order exceeds the balance on the card, it can be completed with another
payment method. If the balance is not depleted, the same code can be used on future purchases. Gift cards do not expire, are non-refundable, and cannot be redeemed
for cash. Atlantia is not responsible in case of loss or unauthorized use of the
code.

8. Right of withdrawal and returns

The Client has the right to withdraw from the contract within a period of 14 (fourteen) calendar days from the delivery of the product, without the need for any justification.

To exercise the right of withdrawal, the client must notify ATLANTIA of their decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by postal mail to C/ Laura Grote de la Puerta 16-18 NAVE 2 Santa Cruz de Tenerife 38110 Spain or email: info@atlantialoe.com). For this purpose you can use the model withdrawal form below, although its use is not mandatory.

B. Model withdrawal form

(You must only complete and send this form if you wish to withdraw from the contract)

 To the attention of NATURAL PRODUCTS OF CANARIAS, S.L. (B38662706) Address: C/ Laura Gröte De La Puerta, 16 Nave 5, 38110 - El Mayorazgo (Santa Cruz De Tenerife)
Email:info@atlantialoe.comTelephone: 922979370

– I hereby inform you (*) that I/we withdraw from our (*) contract for the sale of the following good/provision of the following service (*)

– Ordered on/received on (*)

– Name of the consumer and user or consumers and users

– Address of the consumer and user or consumers and users

– Signature of the consumer and user or of the consumers and users (only if this form is presented on paper)

– Date

(*) Strike out what is not applicable

Products must be returned unused and unopened, in its original packaging (primary packaging that contains the product)

The refund includes ordinary shipping costs (the difference with express shipping costs is not included) paid when placing the order. If an order includes more than one product, shipping costs will be refunded only if all products are returned.

Atlantia will refund the amount using the same payment method used.

Return costs will be borne by the customer, except in the case of error or defect attributable to Atlantia.

If the withdrawal is not accepted, the product will be returned to the customer without any refund.

Exceptions to the right of withdrawal are those articles open, used or unsealed cosmetics, for hygiene and safety reasons.

8.1. Extended return policy

Atlantia voluntarily extends the return period to 30 calendar days.
Returns of open, used or unsealed cosmetics will not be accepted for hygiene and safety reasons.

9. Legal guarantee

The products purchased on this website enjoy the Legal guarantee correspondingly established, by the current legislation that is applicable.

Thus, at EU level, ATLANTIA is responsible for any lack of conformity of the product, as provided for in EU Directive 2019/771, which establishes a minimum warranty period for the entire EU of two (2) years, this period being subject to extension by the national legislation that implements the Directive in each of the member states.

In Spain, the warranty period is three (3) years) in accordance with the provisions of Royal Legislative Decree 1/2007, of November 16, of the General Law for the Defense of Consumers and Users and other complementary laws.The client may request it repair, replacement or refund in accordance with the provisions of this standard.

To invoke the Legal Guarantee, it will be essential to present the corresponding purchase receipt or invoice.

Likewise, where appropriate, clients may benefit from any Commercial Guarantee that ATLANTIA can provide to its clients, in its capacity as producer or manufacturer,

Important: The commercial guarantee always operates without prejudice to the legal guarantee and other rights that as a buyer and/or consumer are provided for in the applicable legislation, which will always be of preferential application.

10. Intellectual property

The general structure of the site www.atlantialoe.com, as well as the texts, videos, audio content, fonts, images (animated or not), sounds, bulletins, press releases, catalogues, illustrations, graphics, photographs, computer programs and all audiovisual content reproduced therein are the exclusive property of Atlantia (Productos Naturales de Canarias S.L.).
Any reproduction, representation, publication, transmission or total or partial modification of the Site or its elements without the prior written authorization of Atlantia constitutes an infringement subject to civil and/or criminal actions.

Registered trademarks, logos, trade names and signs
badges belonging to Atlantia and/or its partners are also the exclusive property of Atlantia.

Reproduction or use without express written authorization is strictly prohibited.

11. Data protection

Atlantia meets the General Data Protection Regulation (GDPR) – Regulation (EU) 2016/679.
Complete information on the processing of personal data, purposes and user rights is available in the Privacy Policy of the website.

12. Applicable law and jurisdiction

These Conditions are governed by the Spanish and European legislation.
Any dispute will be submitted to the courts and tribunals of the consumer's domicile, in accordance with consumer and user protection regulations.

Online dispute resolution platform

Without prejudice to the provisions of the previous section, for the alternative dispute resolution in terms of consumption at the EU level, (Resolution of online consumer disputes in accordance with Art. 14.1 of EU Regulation 524/2013), Atlantia communicates that it is a member of the online dispute resolution platform that is available at the following link: https://ec.europa.eu/consumers/odr/

13. Public subsidy declaration

Natural Products of the Canary Islands S.L. has been a beneficiary of the European Fund
Regional Development (ERDF), whose objective is to improve the competitiveness of SMEs.
Thanks to this support, the company has launched an International Digital Marketing Plan to strengthen its online positioning in foreign markets (2021–2022), with the support of XPANDE DIGITAL of the Chamber of Commerce of Santa Cruz de Tenerife.
Likewise, Productos Naturales de Canarias S.L., within the framework of the ICEX Next Programme, has had the support of ICEX and co-financing from the European FEDER Fund, with the aim of contributing to the international development of the company and its environment.
European Regional Development Fund – A way of making Europe.

In 2024 and 2025, Atlantia has had the support of the Industry Department of the Government of the Canary Islands through subsidies to promote Industry 4.0 in the Canary Islands industrial sector, co-financed by the FEDER 2021-2027 Program.