GENERAL TERMS OF PURCHASE

Purchases made by users through our website ('Website') are regulated by the terms ('Terms') described below. The purchase of products ('Product') through atlantialoe.com implies the user's complete and total acceptance of the following terms of purchase. These Terms do not cover the sale of our Products by third-parties outside the Website.

Details of the service provider of the Information Society, owner of the website:

  • Owner: PRODUCTOS NATURALES DE CANARIAS, S.L.
  • VAT identification number (C.I.F): B38662706
  • Address: Calle Laura Gröte de la puerta, 16 - Nave 5
  • 38110 El Mayorazgo - S/C de Tenerife
  • Phone numbers: 922253986
  • E-mail: info@atlantialoe.com

Please read these Terms carefully before placing an order for any 'Product' on our 'Website'. If you do not agree to these Terms, you may not place an order for any Products on our Website. You may print a copy of these Terms for future reference.

1. Product information and modification of offers

PRODUCTOS NATURALES DE CANARIAS, S.L. may modify at any time the terms or offers published on its website (prices, products, promotions, and other commercial and service terms). However, the modifications will not affect the purchases already made by our users.

The names and brands of products and manufacturers are used for identification purposes only. All photos, descriptions, and prices are not contractual.

Special offers, promotions, or discounts shall be valid until the date indicated or until out of stock. The former also applies to the prices indicated at the time of the consultation of the website.

2. How can I make a purchase online?

By purchasing our products, you agree that communications with PRODUCTOS NATURALES DE CANARIAS, S.L. shall be primarily by electronic means.

To proceed to make a purchase on our website just follow these steps:

  1. Add the products to your shopping cart.
  2. Provide us with your data, email address, and billing address.
  3. To complete the purchase, proceed to pay the amount shown on the website through the payment gateway.

3. Price of the products. Taxes and customs

Customs duties are included in the price you have paid. We will never ask for an additional payment for customs duties, VAT or IGIC (Indirect General Canary Islands Tax). The price is all-inclusive (except shipments to Andorra, Ceuta, Melilla, and outside of the EC).

It's simple: pay for your purchase at Atlantialoe.com and you will receive it within the estimated period without having to make any additional payments.

If there is a typographical error in any of the prices shown and if any user has made a purchase decision based on that error, we shall notify the user of this incident immediately and the user has the right to cancel the purchase at no cost.

The price of the product does not include shipping and handling charges, which shall be indicated at the time of placing the order.

4. What are the shipping and transportation terms?

4.a) How long does it take to receive my order?

Packages are sent via Correos (postal service) or courier service. You shall receive your order in:

  • Spain and Andorra: delivery within 3-5 days
  • Europe: delivery within 3-7 days
  • Rest of the World: delivery within 15 to more days

These deadlines are estimates and PRODUCTOS NATURALES DE CANARIAS, S.L. reserves the right to delay them for reasons beyond the control of the company. In any case, we shall always try to shorten delivery times as much as possible in order to ensure quick and efficient reception of orders.

The terms agreed upon for the delivery of the product are understood to be without prejudice to any delays that may be caused by force majeure.

4.b) What do I have to do in case of delay or error in shipping or delivery?

If you notice an excessive delay in delivery times or there is an error with your order, please contact us to resolve the issue as soon as possible.

Contact Productos Naturales de Canarias's support service through the following means:

  • Telephone number: +34 922 25 39 86 (from 8:00 to 16:00 GMT).
  • E-mail: info@atlantialoe.com

The user shall have the right to void the contract and payment of the purchase price of the product and shipping if we do not conduct the delivery within the established period and if the terms as established within the article 66.bis of the Royal Legislative Decree 1/2007 of 16 November are met, by which the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws was approved.

4.c) How much are the shipping costs?

Shipping costs for Spain shall depend on the weight of your order. Make a purchase over 30€ and the shipping costs for Spain shall be free.

Shipping costs are free starting at 59€ for Europe and at 220€ for the rest of the world. Prices by country are listed in the Shipping Costs section of the website atlantialoe.com

The shipping cost is indicated separately when the order is placed. It shall be paid by the user and must be accepted before making payment.

Shipping costs vary depending on the type of shipment.

4.e) Where will I receive my order?

The products shall be delivered to the address indicated by the user on the order form.

Delivery shall be made through the transport companies offered by PRODUCTOS NATURALES DE CANARIAS, S.L.

If the user is absent at the time of delivery, the carrier shall contact you to arrange a new delivery.

PRODUCTOS NATURALES DE CANARIAS, S.L. shall track the delivery of the order.

5. Method of payment

5.a) What methods of payment can I use?

Payment for the products may be completed by bank card or PayPal through the payment platform.

5.b) Is the card payment system safe?

This system is completely confidential and safe and the data cannot be seen by third-parties. PRODUCTOS NATURALES DE CANARIAS, S.L. does not store data on payments made by its users. The information shall be provided directly to the bank's payment platform.

6. What are the invoices like?

Invoices are issued electronically and shall be sent to you together with your order and to your email address. You may request a paper copy of the invoice by sending an e-mail to info@atlantialoe.com

7. Returns

7.a) How long do I have to cancel the purchase or decide to return a product?

If you wish to return your order or cancel your purchase, you must send us a statement by e-mail: info@atlantialoe.com or by post to: PRODUCTOS NATURALES DE CANARIAS, S.L. -Calle Laura Gröte de la puerta, 16 - Nave 5, 38110 El Mayorazgo - S/C de Tenerife.

The return period shall expire 14 calendar days after the day of receipt of the product by the user or an authorized third-party.

7.b) How can I cancel the purchase?

If you wish to return the product or cancel the purchase, you must inform us of your decision to withdraw from the contract by sending an unambiguous statement by post to PRODUCTOS NATURALES DE CANARIAS, S.L. at the following address: Calle Laura Gröte de la puerta, 16 - Nave 5, 38110 El Mayorazgo - S/C de Tenerife; or by e-mail to info@atlantialoe.com

While not mandatory, you may use the model attached below.

Withdrawal Form

(only to be completed and sent if you wish to cancel the purchase)

To the attention of:

PRODUCTOS NATURALES DE CANARIAS, S.L.

Calle Laura Gröte de la puerta, 16 - Nave 5

38110 El Mayorazgo - S/C de Tenerife

info@atlantialoe.com

I/we hereby inform you that I/we withdraw from the sale contract of the following product(s):
  • Order number:
  • Article:
  • Date of receipt:
  • Name(s) of consumer(s) and user(s):
  • Address(es) of consumer(s) and user(s):
Signature of consumer(s) and user(s) (only if this form is submitted on paper)
Date

7.c) What are the requirements for the exercise of the right of withdrawal?

If you decide to cancel the purchase once the order arrives, you shall be responsible for the return costs.

The shipping address of the order shall be as follows:

PRODUCTOS NATURALES DE CANARIAS, S.L. in Calle Laura Gröte de la puerta, 16 - Nave 5, 38110 El Mayorazgo - S/C de Tenerife

You must send the products within 14 calendar days as of the day you notify your decision to withdraw.

7.d) How is the refund made?

PRODUCTOS NATURALES DE CANARIAS, S.L. shall refund the amount of your order by the same means of payment that you used at the time of purchase, unless you indicate another mean of refund. We shall not charge any fees for the refund (remember that you have 14 calendar days as pf the date you inform us of the withdrawal). The consumer shall be responsible for the return transport costs.

In the event that you have received your order, we may withhold your refund until we receive the goods or you send us proof of the order's return. We recommend that you always request proof that the order has been sent.

Products to be returned must be unused, have their original seal or packaging, and must be in perfect conditions. Packages with any kind of stickers, adhesive paper or similar shall not be accepted. We reserve the right to refuse a refund if the returned goods have been damaged.

8. Legal guarantee

Products sold by PRODUCTOS NATURALES DE CANARIAS, S.L. are covered by the legal warranty of 2 years from delivery on new products at the seller's expense, in accordance with consumer and user regulations.

We do not cover defects incurred through abuse, negligence, or misuse. The 'Products' sold on our Website are intended only for the use described in the specifications of each product.

9. Data protection policy

PRODUCTOS NATURALES DE CANARIAS, S.L. is committed to complying with the current legislation on the processing of personal data and, in particular, with the LOPD (Organic Law on the Protection of Personal Data) or any legislation that may replace it in the future.

More information can be found in our Privacy Policy.

10. Complaints and user and customer service

If you are not happy with the products received, please send us an email to info@atlantialoe.com or to our postal address PRODUCTOS NATURALES DE CANARIAS, S.L. in Calle Laura Gröte de la puerta, 16 - Nave 5, 38110 El Mayorazgo - S/C de Tenerife (Spain)

11. Force Majeure

PRODUCTOS NATURALES DE CANARIAS, S.L. shall not be liable for any failure or delay in the performance of any of the obligations assumed when such failure or delay is due to events beyond our reasonable control ('Force Majeure').

The Force Majeure shall include any act, event, lack of exercise, omission, or accident beyond our reasonable control such as a) Strikes, lockouts, or other vindictive measures; b) Civil commotion, riot, invasion, terrorist threat or attack, war (declared or not) or threat or preparation for war; c) Fire, explosion, storm, flood, earthquake, sinking, epidemic or any other natural disaster; d) Impossibility of use of means of transport; Impossibility of use of telecommunications systems; and e) Government acts, regulations or restrictions.

The obligations arising from these terms shall be suspended during the period of the Force Majeure Event, and the period for the performance of such obligations shall be extended for a period equal to the duration of the Force Majeure Event and we shall use all reasonable means to terminate the Force Majeure or to find a solution that will enable us to perform our obligations notwithstanding the Force Majeure.

12. Partial invalidity

If any of these General Terms is declared null and void by the final decision of the competent authority, the remaining terms and conditions shall remain in force, without being affected by such declaration of nullity.

13. Applicable law and competent courts

Contracts for the purchase of Products through our Website and any disputes or claims arising from or relating to the subject matter or conclusion thereof (including non-contractual disputes or claims) shall be governed by Spanish law.

Any dispute which arises or bears relation to the use of the website or with said products shall be subject to the non-exclusive jurisdiction of the Spanish courts and tribunals of the province of S/C de Tenerife.

You are contracting as a consumer. No provisions in this clause shall affect the rights that the current legislation recognizes as such, and you may choose to file a claim to exercise your rights in relation to these Terms before the Court or Tribunals corresponding to your domicile.

14. Online conflict resolution platform

In accordance with the obligation to inform consumers established in Article 14 of Regulation (EU) 524/2013 regarding resolution of online consumer disputes, PRODUCTOS NATURALES DE CANARIAS, S.L. informs that the European Commission provides an online dispute resolution platform available at the following address:https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN where you may file your claims to try to come to an extrajudicial solution, if you reside in the EU.

15. Notifications

From time to time, we may use your personal data to send you information about our products or services via e-mail.

16. Commitment to quality with our users. Comments and suggestions

Your satisfaction is very important to us, so we will be happy to hear your comments and suggestions. You may contact us by e-mail at info@atlantialoe.com or by phone at 922253986.

Version: V.1.0

Date: May 24, 2018