Política de privacidad

OUR PRIVACY POLICY

Who are we? We are PRODUCTOS NATURALES DE CANARIAS, S.L. and we treat your data as the Data Controller. That means we take charge of how we use and protect your personal data.

What do we use your data for? We use the data that you have provided us online or through any other means to respond to your queries and suggestions, provide you with the services or products requested, register as a user, send you personalized communications to which you have subscribed, control the comments made on our blog as well as process your reservation or purchase online.

Why do we have them?We are entitled to process your data for different reasons. When you fill out a form or send an email in which you ask us a question or suggestion, we have a legitimate interest in responding to it. When you register on our website or make a reservation or purchase, we must execute the contract you accept with us, just as we have the legal obligation to issue an invoice in which your data is collected, when the service or purchase is carried out. We are also legitimized by your consent when you give us authorization to send you our newsletter and personalized offers.

Who do we share your data with? We will only share the data with those collaborating companies to respond to the requests received and provide our services or provide you with products, banking entities and organizations required by law. Under no circumstances do we sell your data to third parties.

What rights do you have? You have the right to access, rectify or delete your personal data. You also have the right to object to our use of data that you have previously authorized us to use, to carry and not to be subject to automated individualized decisions.

When processing your personal data, we apply the following principles to guarantee the greatest protection for you:

Principle of legality, loyalty and transparency: We will always require your consent for the processing of your personal data for one or more specific purposes that we will inform you in advance with absolute transparency.
Data minimization principle: We will only request data that is strictly necessary in relation to the purposes for which we require it. The minimum possible.
Principle of limitation of the conservation period: the data will be kept for no longer than necessary for the purposes of the treatment, depending on the purpose, we will inform you of the corresponding conservation period, in the case of subscriptions, we will periodically review our lists and eliminate those records that are inactive for a considerable time.
Principle of integrity and confidentiality: Your data will be treated in such a way that adequate security of personal data is guaranteed and confidentiality is guaranteed. You should know that we take all necessary precautions to prevent unauthorized access or misuse of our users' data by third parties.

In this privacy policy you will find more detailed information about the use we make of the personal data of our clients, suppliers and users, and in general of all the people who maintain contact with us, regardless of the means they have used to communicate (online form, by telephone or by e-mail, in person).

We like to be transparent about what we do with your personal data, so that you understand the implications of the uses we carry out, or the rights you have in relation to your data. For this reason we keep our Privacy Policy, Legal Notice and Cookies Policy updated, information that you can consult on this same website.

If you have any questions or want more information about the privacy policy, you can continue reading the document.

PRODUCTOS NATURALES DE CANARIAS, S.L., undertakes to comply with the legislation in force at all times regarding the processing of personal data. Through the following privacy policy PRODUCTOS NATURALES DE CANARIAS, S.L., in accordance with the requirements provided for in the RGPD and the LOPDGDD, informs users and the people whose data it processes:

WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR DATA?

The person responsible for the processing of your data is PRODUCTOS NATURALES DE CANARIAS, S.L.:

Basic data protection information

Identity: PRODUCTOS NATURALES DE CANARIAS, S.L. - B38662706
Address: Calle Laura Gröte De La Puerta, 16 Nave 5, 38110 - El Mayorazgo (Santa Cruz De Tenerife)
Telephone: 922979370
Web: www.atlantialoe.com
Email: info@atlantialoe.com

NATURAL PRODUCTS OF CANARIAS, S.L. informs the user that the data they provide us through browsing our website, the different data collection forms or when sending emails, will be processed by PRODUCTOS NATURALES DE CANARIAS, S.L. and that said treatment is included in the Register of Treatment Activities managed by PRODUCTOS NATURALES DE CANARIAS, S.L. in accordance with the provisions of the RGPD.

WHAT IS YOUR PERSONAL DATA USED FOR?

At www.atlantialoe.com, we process data from both the users of our website and third parties who maintain relationships with us. In order to make it easier for you to know how we process your data, we have differentiated the purpose for which we use the data, the types of data and the basis of legitimacy based on the category of people for whom we process data. Next, we classify the people whose data we process based on the type of relationship they maintain with PRODUCTOS NATURALES DE CANARIAS, S.L.

Web users

What data do we collect from our website users?

Data of users who fill out any of the available forms: The personal data that PRODUCTOS NATURALES DE CANARIAS, S.L. Requests include:
- Identification data: name and surname, telephone number, postal and email address
- Data related to the request.
Data of users who subscribe to the newsletter/want to receive information, commercial communications and information:
Identification data: Name and surname, email address.
Data of users who register on our platform:
Identification data: Name and surname, postal and electronic address, telephone number, billing address.
Data from users who browse our website: Data provided by cookies and Google Analytics.
Data from users who make comments on our blog.

For what purposes are we going to process your personal data?

When the user accepts our privacy policy, they authorize us to use the personal data provided for the following treatments:

Send you the information and provide you with the service you request through the various forms available on our website.
Organize, communicate and celebrate events or similar.
Prepare statistical studies to assess the success of campaigns/ways through which the user has learned about a service provided by PRODUCTOS NATURALES DE CANARIAS, S.L.. These data are collected for statistical purposes only and are for internal use by PRODUCTOS NATURALES DE CANARIAS, S.L..
Manage your comments on our blog.
Send you the newsletter when you are subscribed, with the events, activities and promotions of PRODUCTOS NATURALES DE CANARIAS, S.L. and the sector that may be of interest to you.
Send you commercial communications about offers, activities and promotions of PRODUCTOS NATURALES DE CANARIAS, S.L. and the sector that may be of interest to you by conventional or electronic means when you have checked the box that you wish to receive information.

How do we obtain your data?

We obtain your data through:

The form that the web user completes for the purpose stated therein. The form is subject to acceptance of this privacy policy through the indicated box.
We obtain the browsing data from the different cookies that the user accepts when accessing www.atlantialoe.com for the first time.

What is the legitimacy for the processing of your data?

The express consent of the user (article 6.1.a. RGPD) expressed by completing the different forms, checking the box for sending the newsletter and receiving commercial communications/information on offers, activities and promotions from PRODUCTOS NATURALES DE CANARIAS, S.L. and the sector that may be of interest to you and participation in our blog is what legitimizes the treatment by PRODUCTOS NATURALES DE CANARIAS, S.L.. The user can revoke the consent given at any time, although if the consent is revoked, it does not affect the data processing carried out prior to its revocation.

The legitimate interest for the creation of browsing profiles and detecting preferences through the installation of cookies.

The execution of a contract or the adoption of pre-contractual measures when the client makes a request through the different forms available to the user on our website or requests information about the services provided by PRODUCTOS NATURALES DE CANARIAS, S.L..

Suppliers

What data do we collect from our suppliers?

Supplier identification data: The personal data that PRODUCTOS NATURALES DE CANARIAS, S.L. Requests include:

Identification data: name and surname, telephone number, postal and email address.
Employment and professional data.
Activities and businesses.

How do we obtain your data?

We obtain your data by signing the contract that binds us, accepting the budget presented, receiving invoices from the supplier and signing the Data Processor contract if applicable for the service provided.

For what purposes are we going to process your personal data?

Manage information related to the data of our companies that provide goods and services, as well as their representatives.
Maintenance of the contractual relationship with our suppliers.
Management of payments and collections related to the contracts that bind us.

What is the legitimacy for the processing of your data?

In the execution of a pre-contract/contract to send you the information and carry out the proper management of the service provided, its execution not being possible otherwise.
In the legitimate interest for the management of data related to the representatives of the suppliers of PRODUCTOS NATURALES DE CANARIAS, S.L.

Clients

What data do we collect from our clients?

Data from clients who fill out any of the forms available at www.atlantialoe.com as well as in the physical establishment of PRODUCTOS NATURALES DE CANARIAS, S.L.
- Identification data: name and surname, telephone number, postal and email address
- Data related to the application
Data of clients who register on our platform:
Identification data: Name and surname, postal and electronic address, telephone number, billing address.
Data of clients who make a reservation or order at our establishment in person:
Identification data: Name and surname, postal and electronic address, telephone number, billing address
Data from our clients obtained through our contracts and budgets
Data from customers who make a purchase online or in person:
Identification data: Title, name, surname, postal and electronic address, telephone number, billing address.
Transaction data: Products purchased/services provided and means of payment, invoice or purchase receipt.

How do we obtain your data?

If you are an online customer, we obtain your data through:

The form that the user completes to request information and/or quote, order or to complete the online purchase in our e-commerce. The form is subject to acceptance of this privacy policy through the indicated box.
We obtain the browsing data from the different cookies that the client accepts when accessing www.atlantialoe.com for the first time.

If you are a face-to-face customer, we obtain your data through:

The client registration form.
Acceptance of the budget presented.
The signed contract.

For what purposes are we going to process your personal data?

Generate and manage the documentation associated with your requests and purchases.
Provide you with information about offers, products and services related to your purchase.
Process your reservation or purchase online through our platform.

What is the legitimacy for the processing of your data?

In the execution of a pre-contract/contract to send you the information and carry out the proper management of the service provided or the product supplied, its execution not being possible otherwise.

In the user's consent to send the newsletter and commercial communications about the offers, activities and promotions of PRODUCTOS NATURALES DE CANARIAS, S.L. and the sector that may be of interest to you and the management of our blog. The user can revoke the consent given at any time.

In the legitimate interest to send information about exclusive promotions, latest news and personalized information adapted to the profile of the interested party and to send satisfaction surveys about the products or services purchased.

Social Network Contacts

What data do we collect?

Identification data on the Social Network: PRODUCTOS NATURALES DE CANARIAS, S.L. will not request data beyond what you have included in your user profile.

For what purposes are we going to process your personal data?

Answer and manage your queries, requests or requests.

Engage with you while you are part of our community of followers.

What is the legitimacy for the processing of your data?

In the execution of a pre-contract/contract that links you with the corresponding social network and in accordance with its privacy policies:

Facebook http://www.facebook.com/policy.php?ref=pf
Instagram https://help.instagram.com/155833707900388
Twitter http://twitter.com/privacy
LinkedIn http://www.linkedin.com/legal/privacy-policy?trk=hb_ft_priv
Pinterest https://about.pinterest.com/es/privacy-policy
Youtube https://policies.google.com/privacy?hl=es&gl=es

www.atlantialoe.com will endeavor at all times to establish appropriate mechanisms to obtain the User's consent for the installation of cookies that require it. When a user accesses our website, a pop-up appears informing them of the existence of cookies and that if they continue browsing our page they give their consent for the installation of cookies. Acceptance of the installation of cookies entails acceptance of the conservation of the IP address in the records of www.atlantialoe.com, along with the date of acceptance, for a period of one year, in order to demonstrate the consent given. You can obtain more information in our “Cookies Policy”.

HOW LONG DO WE KEEP YOUR DATA?

Web users

Those data that are processed based on the consent of the web user will be maintained as long as they are relevant for the purpose for which they were collected and the consent is not revoked.

Those data that are processed based on legitimate interest, the conservation time will be linked to the one that motivated the collection of the data, always ensuring adequate guarantees and respect for the rights and freedoms of the interested parties.

For those data that are processed based on the execution of a contract or the adoption of pre-contractual measures, the conservation period will be that in which the contractual relationship remains in force as well as the subsequent time that they must be kept by legal obligation.

The IP address obtained through cookies will have a retention period of one year, in order to demonstrate the user's consent.

Regarding the retention period of cookies, you can obtain more information on our website in the “Cookie Policy” section.

Suppliers

Those data that are processed based on a contract, as well as if part of the processing is legitimized by a legal obligation, the data will be maintained for as long as the contractual relationship is in force. The retention time of the data once it has ended, or in the event that the processing is linked to a legal obligation, will be that which is legally provided for, and the processing of the data by the interested party cannot be revoked except in the provisions for blocking the data provided by law.

Clients

Those data that are processed based on the client's consent will be maintained as long as they are relevant for the purpose for which they were collected and the consent is not revoked.

Those data that are processed based on a contract, as well as if part of the processing is legitimized by a legal obligation, the data will be maintained for as long as the contractual relationship is in force. The retention time of the data once this has ended, in the event that the processing is linked to a legal obligation, will be as provided, and the processing of the data cannot be revoked by the interested party except in the provisions for blocking the data provided by law.

Social Network Contacts

The data processed from Social Network contacts will be maintained as long as the user and PRODUCTOS NATURALES DE CANARIAS, S.L. Maintain links on the social network. By not depending directly on PRODUCTOS NATURALES DE CANARIAS, S.L. When processing data, we will only be able to consult or delete your data in a restricted manner. We will process your data for as long as the social network user links with PRODUCTOS NATURALES DE CANARIAS, S.L. like 'friends', click 'like', 'follow' or similar buttons.

To proceed with the rectification of your data, restriction of the information or those publications that you share, PRODUCTOS NATURALES DE CANARIAS, S.L. will not be responsible. responsible for making said rectifications, but must be made by the user of the Social Network themselves through the configuration of their profile in accordance with the privacy policy of the Social Network itself.

Regardless of the legitimacy that supported the collection of the data, it may be processed for scientific, historical or statistical research purposes, always implementing appropriate guarantees and respecting the rights and freedoms of the interested parties.

ADDITIONAL INFORMATION ABOUT DATA PROCESSING

Only those over 14 years of age can provide data through our website and email. If you are under this age you must have the consent of your parents or legal guardians.

The User guarantees the authenticity and timeliness of all data communicated to PRODUCTOS NATURALES DE CANARIAS, S.L. and declares that he is over 14 years of age, and will be solely responsible for any false or inaccurate statements he makes.

In the case of making a reservation for a service or purchase online, the interested party must be over 18 years of age, the age legally established in the civil code to acquire the age of majority and capacity to act.

The personal data processed by PRODUCTOS NATURALES DE CANARIAS, S.L. They can be mandatory or voluntary. Through web forms you will not be asked for data from special categories to guarantee your privacy. If it is necessary to collect data from special categories to provide you with a service, it will be requested by another means. The data that will be requested in the forms are:

Identification data: name and surname, telephone number, postal and email address.
Data related to the request.
Data of users who subscribe to the newsletter/want to receive information, commercial communications and information.
Data of users who register on our platform.

Voluntary information is that which the user is not obliged to provide to contact us.

The fields marked with an asterisk (*) or with the word (required) in our forms are mandatory to complete; refusal to provide them will mean the impossibility of providing the service or responding to your request.

In the event that you provide us with data from third parties, you declare that you have their consent and undertake to transfer the information that we provide to you in this clause, exempting PRODUCTOS NATURALES DE CANARIAS, S.L. of any type of obligation. However, PRODUCTOS NATURALES DE CANARIAS, S.L. may carry out verifications to verify that the third party has been informed by adopting the diligence measures established in the data protection regulations.

TO WHICH RECIPIENTS WILL YOUR DATA BE COMMUNICATED?

No data will be transferred to third parties except under legal obligation or in the event that it is necessary to respond to your request.

Among the recipients to whom your data may be communicated are:

Administrations and public organizations when required by tax, labor, Social Security or any other applicable regulations.
Companies in charge of data processing (fraud detection and prevention providers, technological services, customer service services, advertising and marketing services.
In general, third party suppliers that are necessary for the provision of the services offered by PRODUCTOS NATURALES DE CANARIAS, S.L. as providers of courier and transport services, etc…

DO INTERNATIONAL DATA TRANSFERS OCCUR?

www.atlantialoe.com is hosted in France, a country that is located in the European Union, in the territory of the European Economic Area, or that complies with the guidelines established in articles 46 and 47 of the RGPD, therefore, there will be no international transfers of the data provided by users on the website.

Our website only accesses user data using the following means:

Through the contact forms available to the user on the website.
Through the cookies that the user has previously accepted.
Through registration in the newsletters.
Through the comments made by the user on the website's blog.

International data transfers may also occur at the headquarters of the previous assignments/communications for which PRODUCTOS NATURALES DE CANARIAS, S.L. will use the tools provided in articles 46 and 49 of the GDPR as a guarantee for those transfers made to countries that do not have an adequacy decision from the European Commission.

In any case, the third parties with whom certain personal data are shared will have previously accredited the adoption of appropriate technical and organizational measures for the correct protection of these and will only be carried out with third countries when there is a binding legal instrument in accordance with articles 46 et seq. of the RGPD. By accepting this privacy policy you accept that an international transfer of data may occur in accordance with the indicated guarantees.

If the requirements established in the GDPR are not met, the interested party may grant consent to the international transfer or a contract may be executed in the interest of the interested party. Otherwise, authorization must be requested from the Control Authority.

Likewise, we inform you that some services provided by and for PRODUCTOS NATURALES DE CANARIAS, S.L. may involve the transfer of personal data to a non-EU third country, on "cloud" services offered by some of the main international providers (e.g. Google, Microsoft). In these services, the aforementioned compliance will be confirmed.

NATURAL PRODUCTS OF CANARIAS, S.L. Under no circumstances does it sell its users' data to third parties.

WHAT RIGHTS DO YOU HAVE AND HOW CAN YOU EXERCISE THEM?

The user can exercise the following rights before PRODUCTOS NATURALES DE CANARIAS, S.L.:

Access your personal data
Rectify them when they are inaccurate or incomplete
Request the deletion or cancellation of data when, among other reasons, they are no longer necessary for the purposes for which they were collected.
Oppose your treatment
Request the limitation of the processing of your data when any of the conditions provided for in the regulations are met
Request the portability of your data in the cases provided for in the regulations
Prevent being subject to automated decisions
Revoke the consents granted

The user, to exercise their rights, must send a writing in which they indicate the right they wish to exercise and accompany a document proving their identity and postal or electronic address for notification purposes. This request can be made either by postal mail to: PRODUCTOS NATURALES DE CANARIAS, S.L. Calle Laura Gröte De La Puerta, 16 Nave 5, 38110 - El Mayorazgo (Santa Cruz De Tenerife), or at the following email address: info@atlantialoe.com.

NATURAL PRODUCTS OF CANARIAS, S.L. You must respond to the request for the exercise of rights within a period of one month from receipt of the request. This period may be extended for another two months if necessary, taking into account the complexity and number of applications. We will inform you of any extension within one month of receipt of the request, indicating the reasons for the delay.

Likewise, interested parties have the right to complain to the competent Control Authority (Spanish Data Protection Agency) when they consider that PRODUCTOS NATURALES DE CANARIAS, S.L. has violated the rights that the data protection regulations recognize in www.aepd.es

IS MY DATA SECURE?

NATURAL PRODUCTS OF CANARIAS, S.L. You have a current contract with the Hosting company OVH Cloud for the hosting of your website. It is a European company and has the latest systems in security measures.

In any case, PRODUCTOS NATURALES DE CANARIAS, S.L. guarantees the adoption of the appropriate measures to ensure the confidential treatment of your data taking into account its confidential nature and undertakes that said data remain secret, treating it with the utmost confidentiality, and declares that it has implemented in its information system, the security policies corresponding to the type of data handled in accordance with the provisions of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of April 27, 2016 regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data (GDPR).

All data provided through our platform is collected using a secure protocol. Our website has an SSL certificate that allows an encrypted connection to be established when a user visits our website and exchanges information with us.

DO YOU NEED AN ACCOUNT AND/OR PASSWORD?

The user can register on our website, for this it is essential to create an account. It is the user's responsibility to maintain the confidentiality of the account information, including the password, as well as each and every activity that occurs therein.

The user has the obligation to inform PRODUCTOS NATURALES DE CANARIAS, S.L. immediately in the event of illegitimate use of your account or password, or if any security-related problem occurs, by sending an email to info@atlantialoe.com.

LINKS TO OTHER WEBSITES

If you choose to leave our website through links to other websites not belonging to our entity, PRODUCTOS NATURALES DE CANARIAS, S.L. will not be responsible for the privacy policies of said websites or the cookies that they may store on the user's computer.